Eilandhopper
General terms and con­di­ti­ons

Some rules of conduct

• Children under 12 years of age are su­per­vi­sed by their parents/guardians.

• Children under 12 years of age must wear a life jacket above deck, in principle during the entire trip.

• Children under 3 years of age are con­si­de­red one with the parent/guardian. They can come along for free. Un­for­tu­na­te­ly, we do not have a life jacket for these children.

• The skipper can instruct parents to enforce certain rules; a binding advice, so to speak.

• Be in control of your drinking. For the safety of others and yourself. Alcohol abuse is not tolerated.

Can­cel­la­ti­on Policy

Can­cel­la­ti­on is possible up to two weeks before departure with a 90% refund. After that there is no refund for can­cel­la­ti­on, unless due to strong winds.

Strong wind

If the KNMI issues a wind warning for a district in which we are currently sailing, you can also cancel. This applies from wind force 6. You can find this in­for­ma­ti­on on the KNMI website. Teletext: page 710.

Ei­land­hop­per sails in the districts of Marken, IJs­sel­meer, Harlingen and Delfzijl. The wind status in these districts therefore has an impact on the con­di­ti­ons.

Amsterdam – Texel or vv. = Marken, IJs­sel­meer, Harlingen;
Texel – Ter­schel­ling or vv. = Harlingen;
Vlieland – Ter­schel­ling or vv. = Harlingen;
Ter­schel­ling – Ameland or vv. = Harlingen, Delfzijl;
Ameland – Schier­mon­nik­oog or vv. = Delfzijl

Wind force 6 never keeps us in port. At wind force 7 or more, you can contact the skipper to find out whether we are sailing. Wind force 6 is still fine sailing weather and if the skipper sets sail in stronger winds, which mainly happens when the route is downwind, this is also fine. However, we want you to be able to decide for yourself.

If you think the wind is too strong to sail with us, you can get 90% of the value of your ticket back from wind force 6. If we do not set sail at the planned time due to strong winds, you have the choice:
Or you travel with the regular ferry to your next des­ti­na­ti­on. We will then refund you 100%

Or you wait with us until the wind has died down. This will usually be at the next high tide, 12 hours later. In many cases, this is still the most pleasant way to get to the next island.

Tickets VVV

NB: Tickets purchased at the VVV are subject to the can­cel­la­ti­on con­di­ti­ons of the VVV and trans­ac­ti­on costs/re­ser­va­ti­on costs may be deducted from the refund. In this case, we will fully refund* trips booked directly with Ei­land­hop­per. The chance that we will not be present on time for a crossing is very small, as we usually have an extra tide between two crossings, in which we can catch up on the ac­cu­mu­la­ted delay in our sailing schedule.

*For bookings made with a credit card, we do retain the trans­ac­ti­on costs, because these are quite high. Apologies for the in­con­ve­nien­ce, but your credit card provider insures you for these costs.

Ex­tra­or­di­na­ry things

For any ex­tra­or­di­na­ry matters not discussed here, the general terms and con­di­ti­ons as drawn up by the BBZ (pro­fes­si­o­nal sailing as­so­ci­a­ti­on) apply, unless the above clearly states otherwise.